![]() ![]() Integrated Software Systems Help You Work SmarterĪbraham Lincoln is often quoted for having said, “ If I had eight hours to chop down a tree, I’d spend six sharpening my axe.” ![]() In other words, many people responsible for overseeing numerous tasks and departments default to focusing entirely on a single task without always keeping in mind the bigger picture of what needs to be accomplished. By simply “getting to work”, that implies answering the first email that you see, handling the first employee request you receive, or otherwise jumping into the throws of daily labor. When time is of the essence-which almost always seems like the case-it can be tempting to just simply get to work. The challenges each faces are different, sometimes drastically so, and will require different solutions. There’s no one size fits all method to success-every business in every industry (not to mention every business owner and executive) is different. Even with reliable employees to delegate to, the hardest-working small business owners and executives still struggle sorting through and properly prioritizing everything that needs to be done. It’s easy to get lost in the sea of tasks and responsibilities that come with the territory of running and operating a small business. In addition, you have to actively keep in mind the most important rule of all: in order to succeed, you need to keep moving forward. Accounting, inventory, talent acquisition, and customer relationship management are just some of the countless variables that business owners, operations managers, and other executive level employees need to simultaneously manage and master. Very intelligent.Running a business is a high-stakes balancing act. Personal characteristics for success in business operations:ĭata- and out-come oriented. (Strategy background) Led strategy and project across 400-person ops team that increased productivity 15%, saving $5 million per year.(Customer service background) Analyzed data to create strategy to improve 20-person call center operations, decreasing wait time 25%, while customers grew 200%, and CSAT improved 65%.Recruiters look for evidence of analytical problem-solving, like: Prior accomplishments to be competitive for Biz Ops: Highly analytical, problem-solving roles where you can optimize efficiency of resources (like operations, performance/ growth marketing). Great verbal communication, Presents well.Unit economic analysis, Cohort Analysis.Job Requirements: What you need to be competitive for biz ops? Key skills for Biz Ops: ![]() Biz Ops works between teams, so this role is particularly hard to do remotely - unless the entire company is remote. Biz ops is one of the hardest functions to break into – you’re competing against people from McKinsey and Harvard Business School. High-status college, sterling resume, exceptional communications and analytical thinking required. Most Biz Ops roles require 2+ years prior experience, and skills that take 500+ hours to master. Operations, finance, strategy and product are common – depending on a company’s Biz Ops culture and focus. Great career: can lead to leadership in any function. (Though you can’t get them without prior work experience.) Biz Ops career path: Daily Active User : Monthly Active User Ratio (Product),Įntry jobs pay $80-120K.Most Biz Ops teams don’t own metrics themselves, but are responsible for improving operational metrics for specific projects.Roll out organization-wide policy changes.Develop strategic recommendations and present them to executives.Analyze data to understand what’s causing a problem.Manage experiment to improve key operational metrics.Manage a roadmapping process across a large business unit.Improve efficiency and satisfaction in customer service call center.Understand why engagement tanked in a feature.Improve activation and daily active use for new product feature.They get assigned to solve tough problems that fall between other functions. Role Basics: What is Business operations?īusiness Operations (or Biz Ops) is like a special ops team for tech strategy and operations. ![]()
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